Overview
- Our client is a distinguished California-based medical imaging firm, known for high-quality MRI, CT scans, and X-rays services.
- They needed a reliable teleradiology partner for a quick turnaround time of 12-24 hours for various imaging methods and consistent back-office support.
- OutsourceRCM devised a strategy involving compliance, PACS software training, certified radiologists, streamlined processes, and advanced equipment to meet these needs.
The Story of our Customer
- Based in California, our distinguished client specializes in MRI, CT scans, X-rays, and more, offering cutting-edge diagnostic solutions.
- Seeking enhanced efficiency, they partnered with us to streamline turnaround time to 12-24 hours, eliminate backlogs, and secure reliable back-office support.
- Our tailored plan encompassed compliance enhancement, PACS software training, and a certified radiologist team. The outcome? Swift, accurate diagnoses empowered by technology and expertise, embodying a success story of transformation and collaboration.
The challenge faced by our Customer
In delivering essential back-office support to our client, we strategically devised and executed a comprehensive plan to address the following key challenges:
- Conduct a thorough bottleneck analysis to expedite backlog elimination.
- Engineer an efficient process for achieving a turnaround time of less than 24 hours.
- Acquire a deep understanding of the client's PACS system through comprehensive familiarization.
The Solution
Through careful analysis of client requirements, we devised a comprehensive strategy to tackle challenges:
- Created a checklist-based work plan, validated by Quality Control.
- Conducted exhaustive PACS software training.
- Formed an exclusive team of certified radiologists.
- Optimized processes by addressing bottlenecks.
- Integrated advanced radiology equipment for time efficiency.
The Result
Our partnership delivered tangible and impactful outcomes for the client:
- Achieved a remarkable reduction in turnaround time to an impressive range of 12-24 hours.
- Realized substantial cost savings, with a significant improvement of at least 40%.
- Enhanced billing efficiency by an impressive 50%, optimizing financial processes
Leverage OutsourceRCM to Serve the Customers Better
OutsourceRCM is a leading business process outsourcing firm with five global centers. We offer a range of services including inbound support and outbound call center solutions. Our approach combines human expertise, technology, infrastructure support and quality assurance to enhance your business operations.
If you seek a dependable, lucrative and synergistic healthcare BPO partner to reach your goals, you can contact us promptly.
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