Maximizing the Value of Every Interaction
MedBillingExperts has over 10 years of experience in providing HIPAA compliant healthcare call center services to medical practices of all sizes. We tap into this experience to help medical practices find an optimum way to manage every inbound and outbound calling requirement in a streamlined and cost-effective manner.
Our extensive experience has helped us understand every simple and complex challenges faced by healthcare enterprises. We bank on this experience to create service delivery roadmaps that are specific to the unique challenge faced by them. We use an omnichannel mode of communication to stay connected and responsive to our clients’ queries on all points of time. We use IVR, voice logging solution, call center reporting tool, and automatic call distribution. These tools bring more efficiency and acceleration in our call handling process.
Our team is well versed in managing end-to-end medical call center services of all types. Be it an insurance verification, physician referrals, revenue recovery, billing, or appointment scheduling & reminders, our healthcare call center outsourcing services has exceled in enhancing patient experience, improve accuracy of communications and maximize the value of every interaction.
We Provide a Range of Medical Call Center Services
We leverage our vast knowledge and experience in assisting healthcare organizations with their Medicare Advantage Plans, Medicare Supplements, Medicaid, Prescription Drug Plans, Health Insurance, and Dental and Vision plans, to provide a diverse array of offshore healthcare call center services. This includes:
We provide robust email and call services to help our clients address every insurance verification requirement.Our highly qualified team of insurance verification specialists contact the insurance company and complete the pre-authorization, pre-certification, and pre-determination processes on your behalf.
Our physician referral service ensures that the patients are connected with the physician at all times and see to it that their healthcare needs are met. We assist healthcare providers to stay connected with patients who order a medical test. We convey physician related information like their location, working hours, certifications, specialties, insurance coverages, among others.
Claim Management & Status
Communication and regular follow-up are essential for quick reimbursement of claims. We regularly communicate with insurers on the status of claim reimbursements. For every denied claim, we get in touch with insurers to know the reason for denial. We promptly communicate the same to your team so that they can initiate corrective actions. This helps you to streamline the entire claim management process. Most importantly it reduces the risk of erroneous or incomplete claims documentation.
Appointment Scheduling & Reminders
Our appointment scheduling & reminder services will help you to keep your calendar full and reduce no-shows. We bank on a multichannel approach ( live chat, emails, voice call options) to streamline appointment scheduling and reminder services. This helps you be in touch with your patients.
Revenue Recovery & Billing
Our revenue recovery and medical billing services will eliminate costly write-offs and boost per patient revenue on medical care provided. We follow up with insurers to collect payments and dues.
24X7 Answering Services
Our round-the-clock assistance will ensure that not even a single call will go unanswered, whether it is during business hours or after that. We bring more efficiency and personalization in every interaction with customers. This will help you resolve any billing issues or invoice discrepancies in no time.
Other Prominent Healthcare Call Center Services Provided by Us:
- Member Retention & Outreach
- Medical Results Outreach
- Dental Claims Assistance
- Post Care Patient Surveys
- Provider & Member Inquiries
- Medicare Plan Enrolment
- Pharmacy & Prescription Assistance
- Healthcare Exchange Navigation
- Activation Services
- Product or Service Introductions
- Patient Satisfaction Surveys
- Inbound Acquisition
- Literature and Information Requests
- Inbound Customer Support
- Outbound Sales
- Open Enrolment
- Outbound Welcome Calls representatives
- New Member Acquisition
- Lead Generation / Enrolment
- Rate Change Support
- Plan/Benefit Changes
- Enrolment and Application Processing
- Win Backs / Retention
- Seminar Registrations and Reservations
- Post-Discharge Patient Surveys
- Meeting, Seminar, and Event Registration and Notification
- Staff Recruitment Screening
Our Healthcare Call Center Process Flow
Our call center services aim to unburden your front-office workers from answering patient calls. This gives them the time needed to focus on administrative tasks. We follow a synergized process flow to execute our services. Here’s a look at it:
Automatic Call Distribution (ACD)
The ACD assigns patient calls to a representative based on the service inquiry type and priority.
First Level Support
The representative takes the call and documents the caller’s enquiry.
A mid-level issue is answered by our first-tier analysts. Complex issues are passed on to the next level.
Second Level Support
The level two support member either resolves the issue or takes it up with the physician and updates the caller.
Post resolving an issue, we call the person to gather feedback.
Why Outsource Medical Call Center Requirements to MedBillingExperts?
We deliver our clients a range of benefits. Some of these include:
HIPAA and PCI Compliance
WWe are both HIPAA(Health Insurance Portability and Accountability Act) and PCI DSS (PCI Data Security Standard) compliant. This means that we do not only protect your information (and your clients’ information) from abuse, mishaps, and even fraud, but also comply with high-security standards when it comes to payment and card data.
Tracking and Analytics
Unlike other healthcare call center companies, we meticulously measure, track, and analyze progress at each stage of our healthcare call center operations. This ensures that the strategies we adopt are always on course and lead us to the desired results.
All our employees have complete experience and training in dealing with calls from medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.
We customize our scripts in keeping with your business needs. This helps us adhere to your office protocols and align our service to your mode of operation. This helps us handle different scenarios more effectively.
Other Benefits of Outsourcing Medical Answering Services to Us:
- Access to 500+ licensed agents
- 40% reduction in cost per FTE
- 24/7 operations
- State-of-the-art voice mail system
- Timely and accurate reports
- Customized scripting on every account
When you outsource healthcare call center services to MedBillingExperts, you’ll partner with a medical call center company that is well versed with handling call center requirements of healthcare organization of every type. This includes nursing homes, individual physician practices, hospitals and medical centers, home healthcare companies, medical billing companies, hospice, and physical therapy companies.
Contact us today and discover the advantages of outsourcing healthcare call center services to MedBillingExperts.