FAQs on Outsourcing Medical Billing Services

Some of the questions frequently asked by our customers while considering outsourcing of their medical billing services are:

What medical billing services does MedBillingExperts provide?

  • Pre-certification and verifying insurance
  • Capturing patient demographics
  • CPT and ICD-9 coding
  • Recording charges
  • Submitting claims
  • Posting payments
  • Follow-up on accounts receivables
  • Handling denials

What facilities do you offer?

  • Daily medical billing and tracking
  • Correct claims submission and follow-up
  • Re-submitting claims
  • Quick payment recovery and financial reporting
  • Online financial reports
  • Online patient data
  • Secure login
  • Cash register
  • Online pending transaction tracker
  • Online appointments scheduler and time manager
  • Electronic funds transfer
  • Electronic Remittance Advice (ERA)
  • Practice analysis
  • Customized forms for registration, sign-in, hospital and office super bills

What medical specialties do you cover?

We have the capability to address all medical specialties with finesse. We have experience in handling various medical departments like:

  • Pediatrics
  • Psychiatry
  • Rheumatology
  • Neurology
  • Orthopedics
  • Radiology
  • Ear, Nose and Throat (ENT)
  • Surgery
  • Emergency medicine
  • Family practice
  • Internal medicine

How long does it take to set up?

The set-up process begins with the signing of the contract. From earlier experiences, we know that the process takes about 3−7 days for most physicians. We can provide an accurate estimate after assessing your healthcare center.

How do I transfer my medical billing data to you?

You can scan the data using a high-speed duplex scanner and upload the information to our server where it gets recorded into our processing system.

What benefits do I gain through electronic claims filing?

Electronic claims filing saves enormous time. While paper claims take 90−120 days for reimbursement, electronic claims take 7−21 days. Our medical billing services can further reduce this timeframe. Besides, electronic claims submission does not involve additional charges.

Do you handle unpaid claims?

Yes, we do. Such claims are re-processed by appending additional information as required. If that is not available with us, we will contact you to obtain the same. If the claim still remains unpaid, we will register an appeal.

How do I track my billing balance?

We will provide you with a secure login to enable you to check your billing online at any time of the day or week (24x7).

Where can patients inquire about billing?

At MedBillingExperts, customer care is top priority. We operate a helpdesk manned by personnel specially trained in medical billing to address all your queries and requests.

Are there any additional costs or charges?

Other than the set-up costs and service fees, there are no hidden costs.

Will patient charts be moved out of my office?

No. Patient charts are never moved out of your office. However in certain cases, we may need reference notes while filing an appeal for a claim.

How do you receive and post payments?

You can state your preference. If checks are acceptable, payments are directly credited to your bank account. The transferred funds are always payable in your name or that of your organization. We will send you deposit information updates through fax or secure e-mail.


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