Founded in 2006 and based in Houston, TX, our client is a reputable family practice centering on Geriatric medicine. Their expertise lies in offering tailored healthcare solutions for the elderly, effectively addressing their distinct medical requirements.
The client offers comprehensive medical services in Geriatric medicine, catering to the health and well-being of older individuals aged 65 and above. Their services include diagnosing, managing, and preventing medical conditions commonly associated with aging, thereby enhancing the quality of life for their elderly patients.
Med Billing Expert addressed client challenges by evaluating their system, rectifying data flaws, and introducing an effective reporting system for claim denials. The solution enhanced workflow efficiency and trained front desk staff for accurate information handling.
The client grappled with significant challenges within their operational processes that impeded their efficiency and revenue stream. These challenges resulted in elevated rates of claim rejections, delayed reimbursements, and potential financial setbacks for the client's family practice.
Upon our initial assessment of the client's current system, we identified significant issues:
Our objective was to rectify mapping inaccuracies and ensure error-free claim submissions.
The client faced a growing claim rejection rate due to data mapping issues, improper claim follow-up, and incomplete patient information. These issues led to financial setbacks and operational inefficiencies.
Our solution delivered the following benefits to the client:
Med Billing Experts is a top-tier BPO company offering global expertise from 5 delivery centers. Our inclusive services range from inbound support to outbound call solutions, delivering comprehensive resources for enhanced scalability.
For a reliable, profitable healthcare BPO partner, contact us today.