Case Studies

Attained a notable decrease in Turnaround Time (TAT) and optimized billing efficiency through streamlined Teleradiology services.


Established in 2007 our client is a distinguished California based medical imaging firm renowned for it’s medical imaging firm, specializing in high-quality services such as MRI, CT scans, and X-rays. They excel in delivering accurate diagnostic solutions to address a wide range of healthcare needs.

The client sought a dependable teleradiology partner to achieve a turnaround time of 12-24 hours for diverse imaging methods, including X-rays, US, Oncology, MRI, and CT. Their aim was to swiftly eliminate backlogs and establish consistent back office support

Med Billing Expert crafted a comprehensive strategy, including checklist-driven compliance, PACS software training, certified radiologist team, streamlined processes, and advanced equipment, to fulfill client requirements efficiently.

Story of the Customer

Based in California, our distinguished client specializes in MRI, CT scans, X-rays, and more, offering cutting-edge diagnostic solutions.

Seeking enhanced efficiency, they partnered with us to streamline turnaround time to 12-24 hours, eliminate backlogs, and secure reliable back-office support.

Our tailored plan encompassed compliance enhancement, PACS software training, and a certified radiologist team. The outcome? Swift, accurate diagnoses empowered by technology and expertise, embodying a success story of transformation and collaboration.

The Challenge

In delivering essential back-office support to our client, we strategically devised and executed a comprehensive plan to address the following key challenges:

  • Conduct a thorough bottleneck analysis to expedite backlog elimination.
  • Engineer an efficient process for achieving a turnaround time of less than 24 hours.
  • Acquire a deep understanding of the client's PACS system through comprehensive familiarization.

The Solution

Through careful analysis of client requirements, we devised a comprehensive strategy to tackle challenges:

  • Created a checklist-based work plan, validated by Quality Control.
  • Conducted exhaustive PACS software training.
  • Formed an exclusive team of certified radiologists.
  • Optimized processes by addressing bottlenecks.
  • Integrated advanced radiology equipment for time efficiency.

The Result

Our partnership delivered tangible and impactful outcomes for the client:

  • Achieved a remarkable reduction in turnaround time to an impressive range of 12-24 hours.
  • Realized substantial cost savings, with a significant improvement of at least 40%.
  • Enhanced billing efficiency by an impressive 50%, optimizing financial processes

Leverage MedBillingExperts to Optimize your Billing System

MedBillingExperts stands as a premier business process outsourcing firm, boasting skilled professionals located within 5 global delivery centers worldwide. Our comprehensive array of services spans inbound support to outbound call center solutions, providing a holistic resource encompassing human expertise, process acumen, advanced technology, infrastructure support, and rigorous quality assurance measures – all geared toward amplifying the scalability of your business operations.

If you seek a dependable, lucrative, and synergistic healthcare BPO partner to realize your goals, we encourage you to establish prompt contact with us